Tomato Pizza

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Frequently Asked Questions

My Money is Deducted but order is not showing in Order Screen.

At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.

If My order is in rejected status , what will happen to my money?

If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.

What is the Refund Cycle of Payments?

Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.

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